Includes a glossary, answer key and transcript.

SUMMARY:

"English for Emails is part of the EXPRESS SERIES. It is the ideal quick course for anyone who needs to write emails in a business context. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course, or self-study. Keep English for Emails on your desk as a handy resource to refer to when writing emails.

Key features of the Book
Model emails showing different email styles and key language
Tip boxes addressing key language points
You've Got Mail section with pairwork writing tasks
STARTER feature highlighting the 'culture' of emails
OUTPUT feature at the end of each unit offering optional listening activities to encourage discussion and reflection
Appendix with answer key, transcript, and a comprehensive list of email phrases

Key features of the MultiROM
Realistic listening extracts
Interactive exercises to practice useful phrases, vocabulary, and writing emails
A-Z word list" (Book Cover).

CONTENTS:

1. An introduction to emails

Topics The emails screen
Email structure
Subject lines

Activities A questionnaire
Big Brother is watching... and checking your emails

2. Formal and informal emails

Topics Register
Formal/informal phrases
Abbreviations
Correct spelling

Activities Emoticons
How important is accuracy in emails?

3. Enquiries

Topics Writing and replying to enquiries
The advantages and disadvantages of email
Polite language

Activities Email addresses & symbols
The danger of viruses

4. Requesting action

Topics Writing to colleagues
Talking about deadlines and taking action
Common verb-noun phrases

Activities Acronyms and abbreviations
To cc or not to cc?

5. Exchanging information

Topics Informing and replying
Colloquial phrases and contractions
Quoting from previous emails
Being diplomatic

Activities An email quiz
Over-quoting

6. Making and confirming arrangements

Topics Typical phrases for making arrangements
Prepositions of time
Saying you're sorry

Activities Domain names
Have you been spammed?

Appendix Test yourself
You've got mail!
Partner A
Partner B
Answer key
Transcripts
Useful phrases and vocabulary