Say It Right The First Time /
Loretta Malandro.
- New York : McGraw-Hill ; 2003.
- xii, 289 p. : cov. ill. ; 21 cm.
Includes index.
"Language creates reality. Say It Right the First Time reveals the key underlying communication principles that inspire people to perform at the highest levels. It puts you in command of the new language of leadership and provides the communication skills needed to motivate people, move up the career ladder, and handle difficult situations with aplomb. With this comprehensive guide you'll gain valuable insights into the emotional impact of words and learn how to use these "emotional triggers" to connect with others. You'll also discover more than 200 power words that you can use to become a highly effective leader. Armed with these words and the knowledge of how to use them, you will: Become an exceptional leader, manager, and coach Inspire others to excellence Respond effectively to difficult people and unexpected confrontations Avoid "killer words" that derail initiative and teamwork Learn how to harness your power to produce high-impact results Complete with a battery of worksheets and self-tests for assessing the communication skills and tracking your progress, Say It Right the First Time puts you on the fast track for powerful communication and unprecedented results." (Book Cover) CONTENTS: Section I: Your power and how it impacts people 1. 100% accountability: Harnessing the power of your words 2. The key to the kingdom: How to capture discretionary effort and build accountability 3. Your power, your position, and its impact: How to gain trust and create alignment Section II: Your words and how they trigger action or reaction 4. The black hole -- How to make your point so what you say is what they hear 5. 15 irritating word habits -- How they trigger reaction and what to do about it 6. When your words get you in trouble: How to recover quickly and prevent a repeat performance Section III: Your words and how they inspire or derail 7. Talking straight responsibly: How to be direct and handle people who are not 8. Commitments with integrity: How to replace casual promises with real ownership 9. Holding people accountable: How to demand the "best in performance" and get it Index.