TY  - BOOK
AU  - Barnard,Roger
AU  - Meehan,Antoinette
TI  - Writing For the Real World 2: an Introduction to Business Writing 
SN  - 9780194538176 (Student Book)
PY  - 2005///
CY  - New York, NY
PB  - Oxford University Press
KW  - Business writing
KW  - Problems, exercises, etc
N1  - Includes Review sections as well as references; 1.  Introducing yourself; Language focus:
; introducing yourself: This is a brief email to introduce myself. My name is Jenny Ho
; writing about work experience: I was appointed sales manager in July. Previously, I was with Costco Stores; Writing task: writing an introductory email — exchanging emails; 2.  Arranging meetings; Language focus:
; arranging a meeting: Could we meet sometime next week? I'm afraid I'm out of town Tuesday morning. How about Thursday morning?
; apologizing for a change of plans: I'm afraid something has come up
; comparing formal and informal writing styles: I look forward to seeing you then. / See you then; Writing task: writing to suggest a meeting — writing to confirm or change an arrangement; 3.  Discussing travel plans; Language focus:
; writing about definite plans: I am visiting / I plan to visit Japan next month
; making a polite request: I would like to visit your factory. Would this be possible?
; promising to do something: We will send you a proposed itinerary immediately
; writing an itinerary: Meet Nobuo Wada in lobby; Writing task: writing about definite travel plans — writing an itinerary; 4.  Recommending; Language focus
; writing about indefinite plans: I'm probably / I might be visiting the U.S. in July
; asking for recommendations: Can you recommend a good hotel?
; recommending: I would recommend the Garden Hotel. The service is excellent. Kyoto is very interesting; Writing task: writing about a probable business trip — replying to a request for recommendations; 5.  Inviting; Language focus
; inviting: Would you like to join me for lunch on Friday?
; accepting an invitation: Lunch on Friday would be great. I would be delighted to join you for dinner
; discussing likes and preferences: I love sukiyaki. I'm afraid I don't care for sukiyaki, but I do like tempura
; refusing an invitation: Unfortunately, I have an appointment on that day; Writing task: making an invitation — replying to an invitation; Review 1; 6.  Making inquiries; Language focus:
; making an inquiry: We would like to know more about
; giving a reason for writing: We were given your name by Hendrik Ibsen of IKEA
; describing your company: Our company is a small budget hotel chain
; describing your interest in a company's products or services: We are considering changing our catering service
; making a request: Please send us your current catalog; Writing task: writing a description of a company — requesting a catalog, price list, and details of discounts; 7.  Placing orders; Language focus
; placing an order: We would like to place an order for six desks, model no. S403. Could you deliver the items by March 14?
; writing a list of items for a large order: We would like to confirm that we will receive a 10% discount. We will pay by certified cheque; Writing task: writing a cover letter — placing an order by email — filling out a purchase order; 8. Responding to orders; Language focus
; acknowledging an order for goods: Thank you for your order no. 1230 dated June 10
; the passive: Your order is now being processed
; dealing with a problem with an order: Unfortunately, the model you requested has been discontinued
; suggesting alternative action: We suggest that you purchase the new model; Writing task: making notes for an order — replying to an order with reasons for delay; 9. Making payment; Language focus
; informing someone about payment: We have instructed our bank to transfer
; acknowledging payment: Our bank informed us yesterday that
; reminding someone about late payment: This is a reminder that payment of invoice #3204 is 14 days overdue
; using the conditional: If we do not receive payment withing five business days, we will take; Writing task: writing to inform that payment has been made — acknowledging payment — writing a reminder that a payment is due; 10. Complaints; Language focus:
; introducing a complaint: I am writing to complain about our last order, which arrived yesterday
; explaining a problem: We regret to inform you that the goods were damaged. The plaster casings were damaged in several places
; suggesting a solution: Please send us the replacement goods as soon as possible
; responding to a complaint: Please accept our apologies for... We look forward to serving you again in the future; Writing task: writing a letter of complaint — responding to a complaint; Review 2; 11. Checking progress; Language focus:
; checking progress on a task or project: How is the report going? Is everything on schedule?
; explaining progress: Everything is going well. I have slight problem with my computer
; writing about cause and effect: My alarm clock didn't go off. As a result, I had to rush to get ready
; using the present perfect: Have you contacted Mr. Ali yet? I've contacted Mr. Ali. / I haven't contacted Mr. Ali yet; Writing task: writing to check progress on a project or task — replying to an inquiry about progress; 12.  Interoffice memos; Language focus
; writing a short memo: The new cafeteria has been completed
; announcing a future event: The new model will be introduced next month
; making a formal request: All sales staff are requested to attend the meeting. Would all sales staff please attend the meeting; Writing task: writing a memo to employees — announcing what has happened or will happen in your firm or school; 13.  Discussing proposals; Language focus:
; making a proposal and giving a reason: How about holding a videoconference? I think it would reduce costs
; reporting opinions: Everyone here thinks it's a good idea
; asking for opinions: Could you let me know what you think by Friday?
; responding to a proposal: I think it's an excellent idea. I don't think it's a very good idea. I think we should; Writing task: making a proposal for your company — responding to a proposal; 14. Reports; Language focus
; writing a short report: Earlier this month, I visited Italy to investigate the possibility of introducing our products here
; giving reasons: The reason for my trip was
; describing graphs and charts: In the first quarter, sales rose sharply. So for this year, sales have risen
; making recommendations: Based on my research, I recommend that we; Writing task: writing a short report on a business trip; 15.  Social situations; Language focus:
; congratulating: Please accept my congratulations on your promotion
; expressing sympathy: I was very sorry to hear of your accident
; condolences: We were saddened to hear of your husband's death
; thanking: Thank you very much for inviting us to dinner last Friday; Writing task: writing a letter of congratulation — writing a letter of sympathy — writing a thank-you letter; Review 3; Pairwork dictation; Reference section
N2  - "An introduction to Business Writing: is a 2-level writing course in international English, designed for young adult and adult learners; it provides simple step-by-step practice in writing emails, letters, taxes, forms, CVs practices a range of useful functions, e.g. discussing travel plans, making inquiries, placing orders, and making payment, includes cross-cultural information comparing American and British varieties of English, has a comprehensive reference section covering layout, writing conventions, punctuation, style, and register, and is accompanied by a Teacher's Guide with notes on using the Student Book, optional ideas for mixed ability classes, and photocopiable activities." (Book Cover)
UR  - http://www.oupcanada.com/catalog/9780194538176.html
UR  - https://ottawa.bibliocommons.com/item/show/501658026
ER  -