Cambridge English for Human Resources /
George Sandford ; Jeremy Day (Series Editor).
- New York : Cambridge Univiversity Press, 2011.
- 128 p. : ill. (some col.) ; 28 cm. + 2 sound discs : digital ; 4 3/4 in.
- Professional English .
Series editor: Jeremy Day.
Includes additional material, audioscript, answer key and glossary.
"Cambridge English for Human Resources is for intermediate to upper intermediate level (B1-B2) learners of English who need to use English in a human resources environment. This short course (40-60 hours teaching time) uses practical tasks to develop the language and communication skills needed by human resources students and professionals. Each of the ten units is based on a case study of a multinational organisation. The course covers written and spoken communication for key professional needs such as: conducting interviews delivering coaching, counselling and mentoring creating disciplinary and grievance procedures. The course also includes a glossary of useful vocabulary terms for the human resources workplace." (Book Cover) CONTENTS Unit 1 HR strategy page SKILLS: Linking business and HR strategies -- Developing an HR strategy -- Writing up the HR strategy LANGUAGE FOCUS: Vocabulary: strategic approaches to HR -- Expressing opinions -- Writing HR strategy documents -- Formal written English 1 Texts: LISTENING: A conversation about HR strategy -- A presentation of research -- A presentation of HR strategy
READING: A summary of strategic approaches to HR -- An HR strategy document -- An implementation and monitoring plan Unit 2 Employee resourcing and talent management SKILLS: Researching a resourcing plan -- Producing a resourcing plan -- Solving resourcing problems LANGUAGE FOCUS: Vocabulary - resourcing methods -- Interaction in meetings -- Vocabulary - resourcing plans -- Describing cause and effect -- Vocabulary - HR collocations 1 -- Paraphrasing Texts: LISTENING: A discussion on company resourcing -- A discussion on resourcing strategy -- A discussion on market conditions -- A presentation of a resourcing plan READING: A current employee profile -- A resourcing plan flowchart -- A resourcing plan Unit 3 Recruitment and selection SKILLS: Defining job requirements -- Identifying suitable candidates -- Conducting interviews -- Choosing the right candidate LANGUAGE FOCUS: Vocabulary - describing personality -- Writing - summaries of candidate requirements -- Vocabulary - interview methods -- Asking follow-up questions -- Vocabulary - candidate assessment methods Texts: LISTENING: A discussion of a job profile -- A discussion on person specification -- A discussion of interview questions -- Extracts from two job interviews -- A discussion on the best candidate for the job READING: A job profile template -- A person specification template -- A summary of the Five Global Factors (16PF5) -- An email -- Two psychometric profiles Unit 4 Training and development strategy SKILLS: Writing a training and development strategy -- Designing learning interventions -- Producing a development program -- Evaluating training and development LANGUAGE FOCUS: Vocabulary - HR strategy documents -- Formal written English 2 -- Vocabulary - training methods -- Personalizing training -- Vocabulary - HR collocations 2 Texts: LISTENING: A discussion of training and development strategy -- A training session -- A discussion on evaluating training READING: A company's training and development strategy document -- Kolb's Learning Cycle -- An employee development program web page -- A summary of a training program -- A numerical evaluation form -- A narrative evaluation form Unit 5 Coaching, mentoring and counselling SKILLS: Coaching in the workplace -- Conducting a mentoring session -- Delivering a counselling service LANGUAGE FOCUS: Managing conflict 1 -- Asking open questions -- Informal spoken English 1 -- Vocabulary - coaching methods -- Coaching sessions -- Managing conflict 2 Texts: LISTENING: Extracts from a coaching, mentoring and counselling session -- An informal discussion on a new employee -- A workshop on a coaching framework -- A mentoring session -- A counselling session READING: An email -- A mentoring contract Unit 6 Competences SKILLS: Preparing a competence framework -- Identifying competences -- Writing performance standards -- Introducing a competence framework LANGUAGE FOCUS: Formal written English 3 -- Interviewing employees 1 -- Writing - competence frameworks - specific competences, knowledge, statements, performance standard statements Texts: LISTENING: A discussion on competence frameworks -- An information-gathering interview -- A discussion of a current project READING: An email template for all staff -- A competence framework document -- A web page introducing competences to all staff Unit 7 Employee development and performance review SKILLS: Planning for a development review -- Introducing a new review scheme -- Delivering an employee briefing -- Conducting a development review LANGUAGE FOCUS: Vocabulary - approaches to employee development review -- Vocabulary - HR collocations 3 -- Discussing an action plan -- Managing conflict 3 -- Informal spoken English 2 -- Describing possibility in the past -- Describing intentions, plans and possibility in the future Texts: LISTENING: An action planning meeting -- Extracts from two briefing sessions -- A question and answer session -- An employee development review meeting READING: An HR forum discussion -- A company case study -- An email. Unit 8 Discipline and grievance SKILLS: Investigating a complaint -- Writing a disciplinary procedure -- Conducting a disciplinary hearing -- Dealing with a grievance
LANGUAGE FOCUS: asking questions using intonation -- Writing: rules of conduct -- Formal written English IV -- Vocabulary: causes of grievances -- Formal written English V -- Summarizing opinions
Texts:
LISTENING: A complaint about an employee -- A disciplinary hearing -- A discussion of a grievance -- An informal meeting to resolve a grievance READING: A disciplinary flowchart -- A disciplinary policy document -- An email Unit 9 Reward management SKILLS: Evaluating a reward system -- Writing a reward strategy -- Introducing a new reward system
LANGUAGE FOCUS: Vocabulary: reward systems -- Interviewing employees II -- Discussing employee surveys and focus groups -- Vocabulary: financial and non-financial rewards -- Writing: reward strategy documents -- Writing: introducing a new system
Texts:
LISTENING: A discussion of a company's reward system -- A conversation about the launch of a new reward system READING: The result of an employee survey -- A summary of results from a focus group -- A reward strategy document -- An email Unit 10 HR branding and consulting SKILLS: Creating an HR brand -- Writing a reward strategy -- Introducing a new reward system
LANGUAGE FOCUS: Vocabulary - reward systems -- Interviewing employees II -- Discussing employee surveys and focus groups -- Vocabulary - financial and non-financial rewards -- Writing - reward strategy documents -- Introducing a new system
Texts: LISTENING: A conversation about HR branding -- An explanation of a model for branding -- A negotiation of service level agreements -- A meeting to manage change in the workplace READING: Corporate objectives -- An employee survey -- A service portfolio table -- An email to employee -- Marks and Spencer plc Careers web page Additional material Audioscript Answer key Glossary Acknowledgements