Smith, David Gordon <br/><br/>
English for Telephoning /  
David Gordon Smith. 
 - 1st ed.  
 - Oxford :  Oxford University Press,  2007. 
 - 64 p. :  ill. ;  26 cm.   + 1 MultiROM. 
 - Oxford Business English Express .
<br/><br/> Answers, transcripts, and a glossary of useful phrases at the back of the Student book. 
<br/><br/>SUMMARY:  "English for Telephoning is part of the Express Series. It is an ideal course for students in employment, who want to communicate better in English. <br/>This short, intensive course can be completed in 25-30 hours, so students make progress quickly. <br/>English for Telephoning can be used as a stand-alone course, for self-study using the interactive MultiROM, or alongside a coursebook such as International Express.. Key Features<br/>  Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject<br/>  Tip boxes in each unit include key language points, useful phrases, and strategies<br/>  STARTER section at the beginning of each unit has warm-up and awareness-raising activities<br/>  OUTPUT sections at the end of each unit encourage discussion and reflection<br/>  Answers, transcripts, and a glossary of useful phrases at the back of each book<br/>  Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice." (Publisher's Website) CONTENTS:  1. 'Shall I put you through?'<br/> Topics  Telephoning basics<br/>  Identifying yourself, getting through<br/>  Making excuses<br/>  Dealing with communication problems Skills  Using first names  Giving bad news (I'm afraid, I'm sorry, actually)<br/> 2. 'Could you spell that for me?'<br/> Topics  Exchanging and checking information<br/>  Spelling over the phone<br/>  Saying email addresses Skills  How to be less direct<br/>  Active listening strategies<br/> 3. 'Let me get back to you on that'<br/> Topics   Voicemail greetings<br/>  Leaving and taking messages<br/>  Prepositions Skills  How to structure a message<br/>  Referring to previous communication (reported speech)<br/> 4. 'When would it suit you?'<br/> Topics  Making and confirming arrangements<br/>  Saying times and dates<br/>  More prepositions<br/>  Mobile phone calls Skills  Small talk<br/>  Changing an arrangement (politeness strategies) 5. 'I'm very sorry about that.'<br/> Topics  Making and sealing with complaints<br/>  A technical support hotline<br/>  Tips for telephone customer care Skills  Strategies for complaining, apologizing, and solving problems<br/> 6. 'How does that sound?'<br/> Topics  Making and reacting to proposals<br/>  Reaching agreements Skills  Talking about possibilities<br/>  Hedges (probably, I would say...)<br/>  Turn-taking Appendix:   Test yourself!  Partner Files: Partner A  Partner Files: Partner B  Answer Key  Transcripts   Useful phrases and vocabulary  
<br/><br/> B1-B2 (CEFR) 
<br/><br/><label>ISBN: </label>9780194579278 (Student Book with MultiROM) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language--Spoken English--Study and teaching--Foreign speakers.<br/>English language--Business English--Study and teaching--Foreign speakers.<br/>English language --Business English--Textbooks for foreign speakers.<br/>Telephone etiquette.