Geffner, Andrea B.

Business English : The Writing Skills You Need for Today's Workplace / Andrea B. Geffner. - 5th ed. - Hauppage, New York : Barron's Educational Series Inc, 2010. - 351 p. : ill. ; 28 cm.

Includes glossary, bibliographical references and index.

"Here is clear, concise instruction on every form of business writing, from traditional business letters, reports, and memos to e-mail and other electronic communications. Because a command of effective Business English starts with mastering grammar and sentence structure, this book presents a review that covers those important topics. You'll also find advice on achieving an appropriate business style that conveys your message succinctly and avoids stilted, overly formal language and meaningless jargon. Examples of model business letters, résumés, employment letters, interoffice memos, news releases, and business reports will guide you in creating your own business documents" (Book Cover). Part One : Grammar and Sentence Structure Chapter 1 - Identifying Verbs and Subjects Recognizing Verbs
Recognizing Subjects
Principal Parts of the Verb
Review Exercises
Chapter 2 - Sentence Completers Adjectives
Adverbs
Direct Objects
Predicate Nominatives and Adjectives

Review Exercises Chapter 3 - The Sentence vs. Fragments vs. Run-Ons The Basic Sentence More Complicated Sentences
The Fragment
Still More Complicated Sentences
The Run-On
Words of Transition
Summary
Review Exercises
Chapter 4 - Subject-Verb Agreement The Natural S
The Noun S
The Possessive S

The Verb S Review Exercises Chapter 5 - Verb Forms Tense Recognition
Tense Formation
Irregular Verbs
The Future Tense
Tense Use
Passive Voice
Review Exercises
Chapter 6 - Pronouns Case
Reference

Agreement
Review Exercises Chapter 7 - Advanced Sentence Structure Parallelism
Misplaced Modifiers
Dangling Modifiers
Indirect Discourse

Review Exercises Chapter 8 - Mechanics Punctuation
Capitalization
Abbreviations
Numbers
Review Exercises
Part Two Chapter 9 - Business Style Tone
Attitude
The "You Approach"
Organization
Electronic Mail
E-mail Format
Receiving E-mail
A Word of Caution
Practice
Chapter 10 - Letter Format Parts of a Business Letter
Arrangement Styles
Punctuation Styles
Postscripts
Special Paragraphing
The Envelope
Facsimiles
Practice
Chapter 11 - Request Letters Inquiries

Orders
Practice Chapter 12 - Replies Acknolwedgements
Follow-Ups
Confirmations
Remittances
Order Acknolwedgements
Stopgap Letters
Inquiry Replies
Referrals
Refusals
Practice
Chapter 13 - Credit and Collection Letters Credit Letters

Collection Letters
Practice Chapter 14 - Complaints, Claims and Adjustments Complaints
Claims
Adjustments

Practice Chapter 15 - Sales and Public Relations Letters Sales Letters
Sales Letters

Public Relations Letters
Practice Chapter 16 - Social Business Letters Letters of Congratulations
Letters of Sympathy
Letters of Appreciation
Invitations

Announcements
Practice Chapter 17 - Employment Correspondence The Résumé
Format Options
A Word About Professional Résumé Writers
Electronic Résumés
Letters of Application
Follow-up Letters
Letters of Reference and Recommendation
Letters Declining a Job Offer
Letters Rejecting a Job Applicant
Letters of Resignation
Letters of Introduction
Practice
Chapter 18 - In-House Correspondence The Interoffice Memorandum

Minutes
Practice Chapter 19 - News Releases Practice Chapter 20 - Business Reports and Proposals Reports
Proposals

Practice

Part One : Grammar and Sentence Structure
Chapter 1 - Identifying Verbs and Subjects
Recognizing Verbs
Recognizing Subjects
Principal Parts of the Verb
Review Exercises
Chapter 2 - Sentence Completers
Adjectives
Adverbs
Direct Objects
Predicate Nominatives and Adjectives
Review Exercises
Chapter 3 - The Sentence vs. Fragments vs. Run-Ons
The Basic Sentence
More Complicated Sentences
The Fragment
Still More Complicated Sentences
The Run-On
Words of Transition
Summary
Review Exercises
Chapter 4 - Subject-Verb Agreement
The Natural S
The Noun S
The Possessive S
The Verb S
Review Exercises
Chapter 5 - Verb Forms
Tense Recognition
Tense Formation
Irregular Verbs
The Future Tense
Tense Use
Passive Voice
Review Exercises
Chapter 6 - Pronouns
Case
Reference
Agreement
Review Exercises
Chapter 7 - Advanced Sentence Structure
Parallelism
Misplaced Modifiers
Dangling Modifiers
Indirect Discourse
Review Exercises
Chapter 8 - Mechanics
Punctuation
Capitalization
Abbreviations
Numbers
Review Exercises
Part Two
Chapter 9 - Business Style
Tone
Attitude
The "You Approach"
Organization
Electronic Mail
E-mail Format
Receiving E-mail
A Word of Caution
Practice
Chapter 10 - Letter Format
Parts of a Business Letter
Arrangement Styles
Punctuation Styles
Postscripts
Special Paragraphing
The Envelope
Facsimiles
Practice
Chapter 11 - Request Letters
Inquiries
Orders
Practice
Chapter 12 - Replies
Acknolwedgements
Follow-Ups
Confirmations
Remittances
Order Acknolwedgements
Stopgap Letters
Inquiry Replies
Referrals
Refusals
Practice
Chapter 13 - Credit and Collection Letters
Credit Letters
Collection Letters
Practice
Chapter 14 - Complaints, Claims and Adjustments
Complaints
Claims
Adjustments
Practice
Chapter 15 - Sales and Public Relations Letters
Sales Letters
Sales Letters
Public Relations Letters
Practice
Chapter 16 - Social Business Letters
Letters of Congratulations
Letters of Sympathy
Letters of Appreciation
Invitations
Announcements
Practice
Chapter 17 - Employment Correspondence
The Résumé
Format Options
A Word About Professional Résumé Writers
Electronic Résumés
Letters of Application
Follow-up Letters
Letters of Reference and Recommendation
Letters Declining a Job Offer
Letters Rejecting a Job Applicant
Letters of Resignation
Letters of Introduction
Practice
Chapter 18 - In-House Correspondence
The Interoffice Memorandum
Minutes
Practice
Chapter 19 - News Releases
Practice
Chapter 20 - Business Reports and Proposals
Reports
Proposals
Practice "Here is clear, concise instruction on every form of business writing, from traditional business letters, reports, and memos to e-mail and other electronic communications. Because a command of effective Business English starts with mastering grammar and sentence structure, this book presents a review that covers those important topics. You'll also find advice on achieving an appropriate business style that conveys your message succinctly and avoids stilted, overly formal language and meaningless jargon. Examples of model business letters, résumés, employment letters, interoffice memos, news releases, and business reports will guide you in creating your own business documents" (Book cover).

Intended for business professionals in need of refining their English writing skills.

9780764143274 (Student book)


English language --Business English
English language--Rhetoric
Business --Writing skills