Communication in Everyday Life : Personal and Professional Contexts /
Sherry Devereaux Ferguson and Jenepher Lennox Terrion.
- 1st ed.
- Toronto : Oxford University Press, 2014.
- xxv, 398 p. : ill. ; 26 cm.
Includes bibliographical references (pages 348-386) and index.
"Aimed at first- and second-year interpersonal communications courses at both the college and university levels, Communication in Everyday Life is a comprehensive introduction to interpersonal communication and the different contexts-both personal and professional-in which communication and interaction take place. The book begins with an overview of the concepts, theories, and applications of communication before moving on to examine such crucial topics as how we perceive ourselves and others, listening, verbal and non-verbal communication, and negotiation. Featuring attention-grabbing narratives and drawing on examples from a wide range of disciplines-including nursing, policing, business, and social work-Communication in Everyday Life provides a well-rounded introduction to how we communicate in both our personal and professional lives." (Publisher website) CONTENTS From The Publisher From The Authors About The Authors Ch. 1 Communication Process: Learning from Models Introduction Communication Models Aristotelian Model of Communication Lasswell's Effects Model Shannon-Weaver Mathematical Model Schramm Model Dance Model Barnlund's Transactional Model Ferguson's Critical Communication Model (CCM) What We Learn from Communication Models Communication Can Be Intentional or Unintentional Communication Has a Relational, as well as a Content, Dimension Communication Benefits from Shared Fields of Experience Communication Is Irreversible and Unrepeatable Sending and Receiving Occurs Simultaneously, with both Verbal and Nonverbal Elements Communication Is a Dynamic, Ongoing Process Environment Affects Communication Noise Affects Communication Channels Matter Communication Has a Cultural Component Communication Has a Power Dimension Communication Has a Strong Ethical Dimension Tips for Managing Communication Breakdown Factors that Contribute to Communication Breakdown How to Avoid Communication Breakdown Summary Review Questions Suggested Activities Ch. 2 Perceiving Self in Relation to Others Introduction Nature of Our Self Concept Self-image: The Role of Internal Voice Creating Our Life Scripts Validating Our Life Scripts Revising Our Life Scripts Looking-Glass Self: The Role of External Voices Family Romantic Partners Peers Teachers and Coaches Caregivers and Health Care Providers Workplace Colleagues and Supervisors Ideal Self: The Role of the Media Interaction of Children and Adolescents with Media Images Shifts in Media Depictions of Women over Time Media Influence on Body Satisfaction Variations across Cultures Real Self: Challenges in Discovering the Inner Self Challenges in Measuring Self-Concept across Cultures Tips for Accepting and Moving beyond Self in Communication Summary Review Questions Suggested Activities Ch. 3 Perception of Others Introduction Nature and Characteristics of Perception Perception Is Learned and Backward Looking Perception Is Culture Bound and Racially Biased Perception Is Selective and Self-Serving Perception Is Spontaneous, Largely Unconscious, and Value Driven Perception Is Relative and Context Bound Perception Is Mood Dependent Perception Is Completion Seeking Strategies, Tools, and Tips for Gaining Awareness and Controlling Perception Biases Adopting Strategies to Control for Bias and Improve Communication Using Perception Checking to Minimize Error Using the Communication Predicament of Aging (CPA) Model to Improve Interactions with Older People Summary Review Questions Suggested Activities Ch. 4 Understanding, Navigating, and Managing Our Identities Introduction Navigating Multiple Identities with Collective Dimensions Navigating Gender Identities Navigating Ethnic and Racial Identities Navigating Religious Identities Navigating Linguistic and Cultural Identities Navigating Regional and National Identities Experimenting with Our Identities Validating Our Identities Managing Our Identities Managing Impressions in Different Contexts Common Impression-Management Strategies Managing Impressions in Online Environments Tips for Navigating and Managing Identities Summary Review Questions Suggested Activities Ch. 5 Listening Introduction Nature of Listening Hearing and Listening: Not the Same The Listening Process The Importance of Listening Barriers to Effective Listening Information Overload and Multi-Tasking Difference between Thought Rate and Speech Rate Listening from Your Own Perspective Taking Away from the Other Person's Perspective Getting the Most out of Listening Listening to Learn Listening to Sustain or Improve Relationships Tips for Effective Listening Summary Review Questions Suggested Activities Ch. 7 Communicating Nonverbally Introduction Differentiating between Verbal and Nonverbal Communication Primary Functions of Nonverbal Communication Replacing or Substituting for Verbal Messages (Emblems) Complementing, Repeating, and Accenting Verbal Messages (Illustrators) Regulating Interaction (Regulators) Relieving Tension and Satisfying Bodily Needs (Adaptors) Conveying Emotion (Affect Displays) Secondary Functions of Nonverbal Communication Making First Impressions and Violating Expectations Making Connections through Immediacy Building and Maintaining Relationships Nonverbal Communication Channels or Media Facial Expressions, Eye Contact, and Gaze Vocal Cues and Silence Body Movement, Posture, Stance, and Gestures Touch Clothing and Personal Artifacts Colour How Space, Time, and Physical Settings Communicate Personal Space Territoriality Chronemics Buildings and Spatial Arrangements Questioning the Work of Pioneers in the Field of Nonverbal Communication Tips for Improving Nonverbal Communication Skills Summary Review Questions Suggested Activities Ch. 9 Managing Conflict and Practising Civility Introduction Sources of Conflict Differences in Beliefs, Attitudes, and Values Personality Differences Incompatible and Conflicting Goals or Roles Interdependencies Insufficient or Different Information Poor Communication Scarce and Non-distributable Resources and Power Struggles Stressful Situations Types of Conflict Overt Conflict Covert Conflict Stages of Conflict Role of Power in Conflict Coping Styles Competing Accommodating Avoiding Compromising Collaborating Finding the Right Coping Style Outcomes of Conflict Dysfunctional Conflicts Functional Conflicts Developing a Civil Workplace Behaviours Associated with Incivility Costs of an Uncivil Workplace Creating a Civil Work Climate Using the Awareness Wheel to Manage Our Conflicts Tips for Managing Conflict Summary Review Questions Suggested Activities Ch. 10 Group Decision-Making: Leadership and Process Introduction Guiding the Group through the Process: A Leadership Perspective Six Steps in Problem Solving Step 1 Defining and Analyzing the Problem Step 2 Establishing Criteria for Solutions Step 3 identifying Possible Solutions Step 4 Choosing the Best Solution Step 5 Implementing the Decision Step 6 Evaluating What Worked Tips for Improving Group Decision-Making Summary Review Questions