000			02464cam a22003857a 4500
999			_c1599 _d1599
001			3945539
003			OSt
005			20190605173909.0
008			021226s2003 nyu 001 0 eng
010			_a 2002156361
020			_a0071408614 (pbk)
035			_aocm51323228
040			_aDLC _beng _cDLC _dDLC _dAGPC _dJCRC
042			_apcc
050	0	0	_aHM1166 _b.M35 2003
100	1		_aMalandro, Loretta A.
245	1	0	_aSay It Right The First Time / _cLoretta Malandro.
260			_aNew York : _bMcGraw-Hill ; _c2003.
300			_axii, 289 p. : _bcov. ill. ; _c21 cm.
500			_aIncludes index.
505			_a"Language creates reality. Say It Right the First Time reveals the key underlying communication principles that inspire people to perform at the highest levels. It puts you in command of the new language of leadership and provides the communication skills needed to motivate people, move up the career ladder, and handle difficult situations with aplomb.
505			_aWith this comprehensive guide you'll gain valuable insights into the emotional impact of words and learn how to use these "emotional triggers" to connect with others. You'll also discover more than 200 power words that you can use to become a highly effective leader. Armed with these words and the knowledge of how to use them, you will: _tBecome an exceptional leader, manager, and coach _tInspire others to excellence _tRespond effectively to difficult people and unexpected confrontations _tAvoid "killer words" that derail initiative and teamwork _tLearn how to harness your power to produce high-impact results _tComplete with a battery of worksheets and self-tests for assessing the communication skills and tracking your progress, Say It Right the First Time puts you on the fast track for powerful communication and unprecedented results." (Book Cover)
505			_aCONTENTS:
505			_aSection I: Your power and how it impacts people _t1. 100% accountability: Harnessing the power of your words _t2. The key to the kingdom: How to capture discretionary effort and build accountability _t3. Your power, your position, and its impact: How to gain trust and create alignment
505			_aSection II: Your words and how they trigger action or reaction _t4. The black hole -- How to make your point so what you say is what they hear _t5. 15 irritating word habits -- How they trigger reaction and what to do about it _t6. When your words get you in trouble: How to recover quickly and prevent a repeat performance
505			_aSection III: Your words and how they inspire or derail _t7. Talking straight responsibly: How to be direct and handle people who are not _t8. Commitments with integrity: How to replace casual promises with real ownership _t9. Holding people accountable: How to demand the "best in performance" and get it
505			_aIndex.
650		0	_aInterpersonal communication.
650		0	_aOral communication.
856	4	2	_uhttps://www.mheducation.ca/professional/products/9780071408615/say+it+right+the+first+time/ _zPublisher's Website.
942			_2z _cBK