000			08793nam a2200517 4500
999			_c2862 _d2862
001			000047823984
003			AuCNLKIN
005			20200204152859.0
008			110901s2011 enka 000 0 eng d
020			_a9780521184694 (Student Book)
020			_a052118469X (Student Book)
035			_a(OCoLC)756749157
040			_aNTSM _cJCRC
082	0	4	_a428.34 _222
100	1		_aSandford, George
245	1	0	_aCambridge English for Human Resources / _cGeorge Sandford ; Jeremy Day (Series Editor).
260			_aNew York : _bCambridge Univiversity Press, _c2011.
300			_a128 p. : _bill. (some col.) ; _c28 cm. + _e2 sound discs : digital ; 4 3/4 in.
440			_aProfessional English
500			_aSeries editor: Jeremy Day.
504			_aIncludes additional material, audioscript, answer key and glossary.
505			_a"Cambridge English for Human Resources is for intermediate to upper intermediate level (B1-B2) learners of English who need to use English in a human resources environment. This short course (40-60 hours teaching time) uses practical tasks to develop the language and communication skills needed by human resources students and professionals. Each of the ten units is based on a case study of a multinational organisation. The course covers written and spoken communication for key professional needs such as: _tconducting interviews _tdelivering coaching, counselling and mentoring _tcreating disciplinary and grievance procedures.
505			_aThe course also includes a glossary of useful vocabulary terms for the human resources workplace." (Book Cover)
505			_aCONTENTS
505			_aUnit 1 HR strategy page _tSKILLS: Linking business and HR strategies -- Developing an HR strategy -- Writing up the HR strategy _tLANGUAGE FOCUS: Vocabulary: strategic approaches to HR -- Expressing opinions -- Writing HR strategy documents -- Formal written English 1 _tTexts: _tLISTENING: A conversation about HR strategy -- A presentation of research -- A presentation of HR strategy _tREADING: A summary of strategic approaches to HR -- An HR strategy document -- An implementation and monitoring plan
505			_aUnit 2 Employee resourcing and talent management _tSKILLS: Researching a resourcing plan -- Producing a resourcing plan -- Solving resourcing problems _tLANGUAGE FOCUS: Vocabulary - resourcing methods -- Interaction in meetings -- Vocabulary - resourcing plans -- Describing cause and effect -- Vocabulary - HR collocations 1 -- Paraphrasing _tTexts: _tLISTENING: A discussion on company resourcing -- A discussion on resourcing strategy -- A discussion on market conditions -- A presentation of a resourcing plan _tREADING: A current employee profile -- A resourcing plan flowchart -- A resourcing plan
505			_aUnit 3 Recruitment and selection _tSKILLS: Defining job requirements -- Identifying suitable candidates -- Conducting interviews -- Choosing the right candidate _tLANGUAGE FOCUS: Vocabulary - describing personality -- Writing - summaries of candidate requirements -- Vocabulary - interview methods -- Asking follow-up questions -- Vocabulary - candidate assessment methods _tTexts: _tLISTENING: A discussion of a job profile -- A discussion on person specification -- A discussion of interview questions -- Extracts from two job interviews -- A discussion on the best candidate for the job _tREADING: A job profile template -- A person specification template -- A summary of the Five Global Factors (16PF5) -- An email -- Two psychometric profiles
505			_aUnit 4 Training and development strategy _tSKILLS: Writing a training and development strategy -- Designing learning interventions -- Producing a development program -- Evaluating training and development _tLANGUAGE FOCUS: Vocabulary - HR strategy documents -- Formal written English 2 -- Vocabulary - training methods -- Personalizing training -- Vocabulary - HR collocations 2 _tTexts: _tLISTENING: A discussion of training and development strategy -- A training session -- A discussion on evaluating training _tREADING: A company's training and development strategy document -- Kolb's Learning Cycle -- An employee development program web page -- A summary of a training program -- A numerical evaluation form -- A narrative evaluation form
505			_aUnit 5 Coaching, mentoring and counselling _tSKILLS: Coaching in the workplace -- Conducting a mentoring session -- Delivering a counselling service _tLANGUAGE FOCUS: Managing conflict 1 -- Asking open questions -- Informal spoken English 1 -- Vocabulary - coaching methods -- Coaching sessions -- Managing conflict 2 _tTexts: _tLISTENING: Extracts from a coaching, mentoring and counselling session -- An informal discussion on a new employee -- A workshop on a coaching framework -- A mentoring session -- A counselling session _tREADING: An email -- A mentoring contract
505			_aUnit 6 Competences _tSKILLS: Preparing a competence framework -- Identifying competences -- Writing performance standards -- Introducing a competence framework _tLANGUAGE FOCUS: Formal written English 3 -- Interviewing employees 1 -- Writing - competence frameworks - specific competences, knowledge, statements, performance standard statements _tTexts: _tLISTENING: A discussion on competence frameworks -- An information-gathering interview -- A discussion of a current project _tREADING: An email template for all staff -- A competence framework document -- A web page introducing competences to all staff
505			_aUnit 7 Employee development and performance review _tSKILLS: Planning for a development review -- Introducing a new review scheme -- Delivering an employee briefing -- Conducting a development review _tLANGUAGE FOCUS: Vocabulary - approaches to employee development review -- Vocabulary - HR collocations 3 -- Discussing an action plan -- Managing conflict 3 -- Informal spoken English 2 -- Describing possibility in the past -- Describing intentions, plans and possibility in the future _tTexts: _tLISTENING: An action planning meeting -- Extracts from two briefing sessions -- A question and answer session -- An employee development review meeting _tREADING: An HR forum discussion -- A company case study -- An email.
505			_aUnit 8 Discipline and grievance _tSKILLS: Investigating a complaint -- Writing a disciplinary procedure -- Conducting a disciplinary hearing -- Dealing with a grievance _tLANGUAGE FOCUS: asking questions using intonation -- Writing: rules of conduct -- Formal written English IV -- Vocabulary: causes of grievances -- Formal written English V -- Summarizing opinions _tTexts: _tLISTENING: A complaint about an employee -- A disciplinary hearing -- A discussion of a grievance -- An informal meeting to resolve a grievance _tREADING: A disciplinary flowchart -- A disciplinary policy document -- An email
505			_aUnit 9 Reward management _tSKILLS: Evaluating a reward system -- Writing a reward strategy -- Introducing a new reward system _tLANGUAGE FOCUS: Vocabulary: reward systems -- Interviewing employees II -- Discussing employee surveys and focus groups -- Vocabulary: financial and non-financial rewards -- Writing: reward strategy documents -- Writing: introducing a new system _tTexts: _tLISTENING: A discussion of a company's reward system -- A conversation about the launch of a new reward system _tREADING: The result of an employee survey -- A summary of results from a focus group -- A reward strategy document -- An email
505			_aUnit 10 HR branding and consulting _tSKILLS: Creating an HR brand -- Writing a reward strategy -- Introducing a new reward system _tLANGUAGE FOCUS: Vocabulary - reward systems -- Interviewing employees II -- Discussing employee surveys and focus groups -- Vocabulary - financial and non-financial rewards -- Writing - reward strategy documents -- Introducing a new system _tTexts: _tLISTENING: A conversation about HR branding -- An explanation of a model for branding -- A negotiation of service level agreements -- A meeting to manage change in the workplace _tREADING: Corporate objectives -- An employee survey -- A service portfolio table -- An email to employee -- Marks and Spencer plc Careers web page
505			_aAdditional material
505			_aAudioscript
505			_aAnswer key
505			_aGlossary
505			_aAcknowledgements
650		0	_aEnglish language _xStudy and teaching _xAudio-visual aids.
650		0	_aPersonnel management.
650		0	_aIntermediate to upper-intermediate.
700	1		_aDay, Jeremy
856			_uhttps://www.cambridge.org/ca/cambridgeenglish/catalog/business-professional-and-vocational/cambridge-english-human-resources _zPublisher's Website.
942			_2z _cMX