000			04544cam a2200373 a 4500
999			_c3078 _d3078
001			2059916
003			OSt
005			20230413182407.0
008			930729s1993 maua f 000 0 eng
010			_a 93184329
020			_a0201516764 (pbk)
040			_aDLC _cJCRC _dDLC
050	0	0	_aHF5718 _b.L68 1993
082	0	0	_a658.4/5 _220
100	1		_aLougheed, Lin, _d1946-
245	1	0	_aBusiness Communication : _bTen Steps to Success / _cLin Lougheed.
260			_aReading, MA : _bAddison-Wesley, _c1993.
300			_aviii, 136 p. : _bill. ; _c28 cm.
440		0	_aEnglish for business success
505			_aCONTENTS
505			_aStep 1 Be Positive _tCase Studies: Making a Bad Impression -- Making a Good Impression _tPersonal Success Skills: Greeting People Positively -- Using Positive Body Language -- Understanding Cultural Differences _tLanguage Skills: Recognizing Positive and Negative Statements
505			_aStep 2 Be Thoughtful _tCase Studies: Losing a Potential Customer -- Impressing a Potential Customer _tPersonal Success Skills: Introducing Yourself -- Remembering Names _tLanguage Skills: Recognizing Question Types -- Reading Follow-up Letters -- Writing Follow-up Letters
505			_aStep 3 Be a Team Player _tCase Studies: Making New Colleagues Feel Uneasy -- Making New Colleagues Feel Welcome _tPersonal Success Skills: Being Aware of the Corporate Structure -- Learning What Your Colleagues Do _tLanguage Skills: Using Articles a and the Correctly -- Recognizing Prepositions -- Reading a Company Directory -- Writing Thank-you Notes
505			_aStep 4 Be Interested _tCase Studies: Having an Unsuccessful Conversation -- Having a Successful Conversation _tPersonal Success Skills: Making Introductions -- Offering Personal Information -- Finding Something in Common _tLanguage Skills: Recognizing Question Types -- Combining Sentences -- Reading a Newspaper Index -- Writing Follow-up Notes
505			_aStep 5 Be Organized _tCase Studies: Being Disorganized -- Making an Appointment and Setting an Agenda _tPersonal Success Skills: Keeping a Calendar -- Suggesting Alternatives -- Being Concise _tLanguage Skills: Using Time Expressions -- Reading a Timeline -- Writing "To Do" Lists
505			_aStep 6 Be Punctual _tCase Studies: Arriving Late for an Appointment -- Arriving Early for an Appointment _tPersonal Success Skills: Arriving Ahead of Schedule -- Apologizing for Being Late -- Accepting Apologies _tLanguage Skills: Using the Past Tense -- Reading Invitations -- Writing an Apology
505			_aStep 7 Be Prepared _tCase Studies: Giving an Unprepared Presentation -- Giving a Prepared Presentation _tPersonal Success Skills: Being Prepared -- Giving Sufficient Details -- Asking the Right Questions _tLanguage Skills: Reading Graphs and Charts -- Proofreading Carefully -- Recognizing Infinitives -- Reading for Details -- Writing with Details
505			_aStep 8 Be Polite _tCase Studies: Being Impolite on the Phone -- Being Polite on the Phone _tPersonal Success Skills: Identifying Yourself -- Stating Your Purpose -- Using Polite Expressions -- Suggesting Alternatives _tLanguage Skills: Expressing Appreciation -- Reading Telephone Messages -- Writing Telephone Messages
505			_aStep 9 Be Patient _tCase Studies: Giving Negative Feedback -- Giving Positive Feedback _tPersonal Success Skills: Giving Positive Suggestions -- Making Positive Comments -- Making Polite Requests _tLanguage Skills: Using This and There as Subjects -- Using the Passive Voice -- Reading Instructions -- Using Should -- Writing Polite Requests
520			_a"Business Communication is designed to provide intermediate students with the language and the personal skills that will help them interact effectively with colleagues in the workplace. Then chapters arranged in "Steps" such as Be Positive and Be Organized help students learn how words express attitudes that can greatly affect working relationships. Illustrated case studies help students compare opposing interpersonal styles and analyze their own styles. A variety of Language Skills activities help students practice grammar patterns they will use in actual business situations. Personal Success Skills activities further develop students' ability to function in the workplace. A complete Answer Key permits students to use Business Communication in a self-study context." (Book Cover)
650		0	_aBusiness communication _xHandbooks, manuals, etc.
650		0	_aEnglish language _xBusiness English _xHandbooks, manuals, etc.
942			_2z _cBK