| 000 -LEADER |
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| fixed length control field |
02464cam a22003857a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
3945539 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20190605173909.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
021226s2003 nyu 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2002156361 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0071408614 (pbk) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
ocm51323228 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| -- |
AGPC |
| -- |
JCRC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HM1166 |
| Item number |
.M35 2003 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Malandro, Loretta A. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Say It Right The First Time / |
| Statement of responsibility, etc. |
Loretta Malandro. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
McGraw-Hill ; |
| Date of publication, distribution, etc. |
2003. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 289 p. : |
| Other physical details |
cov. ill. ; |
| Dimensions |
21 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
"Language creates reality. Say It Right the First Time reveals the key underlying communication principles that inspire people to perform at the highest levels. It puts you in command of the new language of leadership and provides the communication skills needed to motivate people, move up the career ladder, and handle difficult situations with aplomb.<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
With this comprehensive guide you'll gain valuable insights into the emotional impact of words and learn how to use these "emotional triggers" to connect with others. You'll also discover more than 200 power words that you can use to become a highly effective leader. Armed with these words and the knowledge of how to use them, you will: <br/> |
| Title |
Become an exceptional leader, manager, and coach<br/> |
| -- |
Inspire others to excellence<br/> |
| -- |
Respond effectively to difficult people and unexpected confrontations<br/> |
| -- |
Avoid "killer words" that derail initiative and teamwork<br/> |
| -- |
Learn how to harness your power to produce high-impact results<br/> |
| -- |
Complete with a battery of worksheets and self-tests for assessing the communication skills and tracking your progress, Say It Right the First Time puts you on the fast track for powerful communication and unprecedented results." (Book Cover) |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
CONTENTS:<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Section I: Your power and how it impacts people<br/> |
| Title |
1. 100% accountability: Harnessing the power of your words<br/> |
| -- |
2. The key to the kingdom: How to capture discretionary effort and build accountability<br/> |
| -- |
3. Your power, your position, and its impact: How to gain trust and create alignment<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Section II: Your words and how they trigger action or reaction<br/> |
| Title |
4. The black hole -- How to make your point so what you say is what they hear<br/> |
| -- |
5. 15 irritating word habits -- How they trigger reaction and what to do about it<br/> |
| -- |
6. When your words get you in trouble: How to recover quickly and prevent a repeat performance <br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Section III: Your words and how they inspire or derail<br/> |
| Title |
7. Talking straight responsibly: How to be direct and handle people who are not <br/> |
| -- |
8. Commitments with integrity: How to replace casual promises with real ownership<br/> |
| -- |
9. Holding people accountable: How to demand the "best in performance" and get it<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Interpersonal communication. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Oral communication. |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://www.mheducation.ca/professional/products/9780071408615/say+it+right+the+first+time/">https://www.mheducation.ca/professional/products/9780071408615/say+it+right+the+first+time/</a> |
| Public note |
Publisher's Website. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Livres |
