| 000 -LEADER |
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| fixed length control field |
nam a22 7a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20190402143108.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
171121b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780194579278 (Student Book with MultiROM) |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
JCRC |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Smith, David Gordon |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
English for Telephoning / |
| Statement of responsibility, etc. |
David Gordon Smith. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxford : |
| Name of publisher, distributor, etc. |
Oxford University Press, |
| Date of publication, distribution, etc. |
2007. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
64 p. : |
| Other physical details |
ill. ; |
| Dimensions |
26 cm. |
| Accompanying material |
+ 1 MultiROM. |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Oxford Business English |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Express |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Answers, transcripts, and a glossary of useful phrases at the back of the Student book. |
| 505 ## - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
SUMMARY: |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
"English for Telephoning is part of the Express Series. It is an ideal course for students in employment, who want to communicate better in English. <br/>This short, intensive course can be completed in 25-30 hours, so students make progress quickly. <br/>English for Telephoning can be used as a stand-alone course, for self-study using the interactive MultiROM, or alongside a coursebook such as International Express.. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Key Features<br/> |
| Title |
Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject<br/> |
| -- |
Tip boxes in each unit include key language points, useful phrases, and strategies<br/> |
| -- |
STARTER section at the beginning of each unit has warm-up and awareness-raising activities<br/> |
| -- |
OUTPUT sections at the end of each unit encourage discussion and reflection<br/> |
| -- |
Answers, transcripts, and a glossary of useful phrases at the back of each book<br/> |
| -- |
Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice." (Publisher's Website) |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
CONTENTS: |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1. 'Shall I put you through?'<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Telephoning basics<br/> |
| -- |
Identifying yourself, getting through<br/> |
| -- |
Making excuses<br/> |
| -- |
Dealing with communication problems |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
Using first names |
| -- |
Giving bad news (I'm afraid, I'm sorry, actually)<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
2. 'Could you spell that for me?'<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Exchanging and checking information<br/> |
| -- |
Spelling over the phone<br/> |
| -- |
Saying email addresses |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
How to be less direct<br/> |
| -- |
Active listening strategies<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
3. 'Let me get back to you on that'<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Voicemail greetings<br/> |
| -- |
Leaving and taking messages<br/> |
| -- |
Prepositions |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
How to structure a message<br/> |
| -- |
Referring to previous communication (reported speech)<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
4. 'When would it suit you?'<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Making and confirming arrangements<br/> |
| -- |
Saying times and dates<br/> |
| -- |
More prepositions<br/> |
| -- |
Mobile phone calls |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
Small talk<br/> |
| -- |
Changing an arrangement (politeness strategies) |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
5. 'I'm very sorry about that.'<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Making and sealing with complaints<br/> |
| -- |
A technical support hotline<br/> |
| -- |
Tips for telephone customer care |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
Strategies for complaining, apologizing, and solving problems<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
6. 'How does that sound?'<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Making and reacting to proposals<br/> |
| -- |
Reaching agreements |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
Talking about possibilities<br/> |
| -- |
Hedges (probably, I would say...)<br/> |
| -- |
Turn-taking |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Appendix: |
| Title |
Test yourself! |
| -- |
Partner Files: Partner A |
| -- |
Partner Files: Partner B |
| -- |
Answer Key |
| -- |
Transcripts |
| -- |
Useful phrases and vocabulary |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
B1-B2 (CEFR) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| General subdivision |
Spoken English |
| -- |
Study and teaching |
| -- |
Foreign speakers. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| General subdivision |
Business English |
| -- |
Study and teaching |
| -- |
Foreign speakers. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| General subdivision |
Business English |
| -- |
Textbooks for foreign speakers. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Telephone etiquette. |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://elt.oup.com/catalogue/items/global/business_esp/express_series/work_skills/9780194579278?cc=ca&selLanguage=en">https://elt.oup.com/catalogue/items/global/business_esp/express_series/work_skills/9780194579278?cc=ca&selLanguage=en</a> |
| Public note |
Publisher's Website. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Matériaux mélangés |
