Includes bibliographical references and index.

"The first edition of this book appeared in 1984 in the United States. As new theories and research have been published, expanding our knowledge about what makes an effective manager, the authors have been updating the book to reflect that knowledge. Students have also changed since 1984; today's students want more relevance from their management textbook. They want both knowledge and skills. Students want to leave class not only knowing what management is all about but also with the skills necessary to help them succeed in today's workplaces.

This course and this book are about management and managers. Managers are the one thing that all organizations - no matter the size, kind, or location - need. And there's no doubt that the world managers face has changed, is changing, and will continue to change. The dynamic nature of today's organizations means both rewards and challenges for the individuals who will be managing those organizations. Management is a dynamic, changing subject, and a textbook on management should reflect those changes to help prepare you to manage under the current conditions in the workplace. Thus, we've prepared this twelfth Canadian edition of Management to provide you with the best possible understanding of what it means to be a manager confronting change." (Preface, p. xv)

CONTENTS

PART ONE Defining the Manager's Terrain

Chapter 1 Introduction to Management and Organizations
Module 1 Management History

Chapter 2 Organizational Culture and the Organizational Environment

Chapter 3 Managing Diversity

Chapter 4 Managing in a Global Environment

Chapter 5 Managing Entrepreneurially

Chapter 6 Managing Responsibly and Ethically

Chapter 7 Innovation and Adaptability

PART TWO Planning

Chapter 8 Decision Making

Chapter 9 Foundations of Planning

Chapter 10 Managing Strategically
Module 2 Planning and Control Techniques

PART THREE Organizing

Chapter 11 Designing Organizational Structure

Chapter 12 Managers and Communication

Chapter 13 Managing Human Resources

PART FOUR Leading

Chapter 14 Leadership

Chapter 15 Motivating Employees

Chapter 16 Managing Groups and Teams

PART FIVE Controlling

Chapter 17 Managerial Controls: Evidence-Based Decision Making
Module 3 Managing Operations