Includes a glossary and answers to exercises.

"Everyday Business English is for students with an intermediate level of English and can be used in the classroom or for self-study. The book develops spoken language skills by presenting and practising vocabulary and expressions that are useful in everyday working life.

Everyday Business English offers:
essential language and vocabulary presented in realistic contexts
useful notes to explain important language points
a variety of practice exercises with answers keys provided
a glossary section at the end of the book with space for translation into your own language
useful phrases and dialogues recorded on CD.

English for Work is a new series of titles that will provide the language needed in the everyday workplace" (Book cover).

CONTENTS

1. TELEPHONING

Dialogues 1:
Beginning a call — Checking information — Asking the caller to hold — Asking a caller to leave a message — Making sure you understand — Ending a call — An automated message

Dialogues 2:
A voicemail message — Leaving a message — You can't talk — The reason for calling — You can't hear the caller — You have to end the call

2. A COMPANY VISIT

Dialogues 1:
Directions to the office — Getting lost — Arrival — Meeting

Dialogues 2:
Introducing a company (1) — Introducing a company (2) — Company history — A tour of the office

Dialogues 3:
Business activities (1) — Business activities (2) — Markets — The competition

3. JOB INFORMATION

Dialogues 1:
Responsibilities — Qualifications for the job — Typical day — A new appointment

Dialogues 2:
Some facts and figures — Predictions — Trends (upwards) — Trends (downwards) — Trends (steady)

5. MEETINGS

Dialogues 1:
Setting up a meeting (by phone) — Postponing a meeting (by phone) — Setting up a meeting (a voicemail message) — Confirming a meeting by email

Dialogues 2:
Working through an agenda — Reporting back to a meeting — Reaching an agreement — Making a point

Dialogues 3:
A follow-up phone call (1) — A follow-up phone call (2) — Action points (on a dictaphone) — Sending minutes by email

6. ENTERTAINING AND SOCIALIZING

Dialogues 1:
Coffee or tea? — Translating the menu — Ordering a meal (1) — Ordering a meal (2) — Paying the bill

Dialogues 2:
Where you live — Starting a conversation — Family matters — Cultural advice — Sensitive issues

7. TRAVEL

Dialogues 1:
Checking in for a flight — Hiring a car — Taking the train — Booking a hotel — Checking into a hotel

Dialogues 2:
At the check -in desk — A flight delay — A tight connection — A hotel mix-up — A payment problem

8. EMAILING

Messages 1:
A first contact — A formal message — Everyday matters — A future meeting — Declining an invitation

Messages 2:
Saying thank you (1) — Saying thank you (2) — An invitation — Accepting an invitation — Passing on good wishes

Messages 3:
Problems — Good news — A general announcement — For information

Glossary

Answers

Intended for English learners at the intermediate level whether for classroom or independent study.