Includes bibliographical references (pages 348-386) and index.

"Aimed at first- and second-year interpersonal communications courses at both the college and university levels, Communication in Everyday Life is a comprehensive introduction to interpersonal communication and the different contexts-both personal and professional-in which communication and interaction take place. The book begins with an overview of the concepts, theories, and applications of communication before moving on to examine such crucial topics as how we perceive ourselves and others, listening, verbal and non-verbal communication, and negotiation. Featuring attention-grabbing narratives and drawing on examples from a wide range of disciplines-including nursing, policing, business, and social work-Communication in Everyday Life provides a well-rounded introduction to how we communicate in both our personal and professional lives." (Publisher website)

CONTENTS

From The Publisher

From The Authors

About The Authors

Ch. 1 Communication Process: Learning from Models Introduction Communication Models Aristotelian Model of Communication Lasswell's Effects Model Shannon-Weaver Mathematical Model Schramm Model Dance Model Barnlund's Transactional Model Ferguson's Critical Communication Model (CCM) What We Learn from Communication Models Communication Can Be Intentional or Unintentional Communication Has a Relational, as well as a Content, Dimension Communication Benefits from Shared Fields of Experience Communication Is Irreversible and Unrepeatable Sending and Receiving Occurs Simultaneously, with both Verbal and Nonverbal Elements Communication Is a Dynamic, Ongoing Process Environment Affects Communication Noise Affects Communication Channels Matter Communication Has a Cultural Component Communication Has a Power Dimension Communication Has a Strong Ethical Dimension Tips for Managing Communication Breakdown Factors that Contribute to Communication Breakdown How to Avoid Communication Breakdown Summary Review Questions Suggested Activities

Ch. 2 Perceiving Self in Relation to Others
Introduction Nature of Our Self Concept Self-image: The Role of Internal Voice Creating Our Life Scripts Validating Our Life Scripts Revising Our Life Scripts Looking-Glass Self: The Role of External Voices Family Romantic Partners Peers Teachers and Coaches Caregivers and Health Care Providers Workplace Colleagues and Supervisors Ideal Self: The Role of the Media Interaction of Children and Adolescents with Media Images Shifts in Media Depictions of Women over Time Media Influence on Body Satisfaction Variations across Cultures Real Self: Challenges in Discovering the Inner Self Challenges in Measuring Self-Concept across Cultures Tips for Accepting and Moving beyond Self in Communication Summary Review Questions Suggested Activities

Ch. 3 Perception of Others Introduction Nature and Characteristics of Perception
Perception Is Learned and Backward Looking
Perception Is Culture Bound and Racially Biased
Perception Is Selective and Self-Serving
Perception Is Spontaneous, Largely Unconscious, and Value Driven
Perception Is Relative and Context Bound
Perception Is Mood Dependent
Perception Is Completion Seeking
Strategies, Tools, and Tips for Gaining Awareness and Controlling Perception Biases
Adopting Strategies to Control for Bias and Improve Communication
Using Perception Checking to Minimize Error
Using the Communication Predicament of Aging (CPA) Model to Improve Interactions with Older People
Summary
Review Questions
Suggested Activities

Ch. 4 Understanding, Navigating, and Managing Our Identities Introduction
Navigating Multiple Identities with Collective Dimensions
Navigating Gender Identities
Navigating Ethnic and Racial Identities
Navigating Religious Identities
Navigating Linguistic and Cultural Identities
Navigating Regional and National Identities
Experimenting with Our Identities
Validating Our Identities
Managing Our Identities
Managing Impressions in Different Contexts
Common Impression-Management Strategies
Managing Impressions in Online Environments
Tips for Navigating and Managing Identities
Summary
Review Questions
Suggested Activities

Ch. 5 Listening Introduction
Nature of Listening
Hearing and Listening: Not the Same
The Listening Process
The Importance of Listening
Barriers to Effective Listening
Information Overload and Multi-Tasking
Difference between Thought Rate and Speech Rate
Listening from Your Own Perspective
Taking Away from the Other Person's Perspective
Getting the Most out of Listening
Listening to Learn
Listening to Sustain or Improve Relationships
Tips for Effective Listening
Summary
Review Questions
Suggested Activities

Ch. 7 Communicating Nonverbally Introduction
Differentiating between Verbal and Nonverbal Communication
Primary Functions of Nonverbal Communication
Replacing or Substituting for Verbal Messages (Emblems)
Complementing, Repeating, and Accenting Verbal Messages (Illustrators)
Regulating Interaction (Regulators)
Relieving Tension and Satisfying Bodily Needs (Adaptors)
Conveying Emotion (Affect Displays)
Secondary Functions of Nonverbal Communication
Making First Impressions and Violating Expectations
Making Connections through Immediacy
Building and Maintaining Relationships
Nonverbal Communication Channels or Media
Facial Expressions, Eye Contact, and Gaze
Vocal Cues and Silence
Body Movement, Posture, Stance, and Gestures
Touch
Clothing and Personal Artifacts
Colour
How Space, Time, and Physical Settings Communicate
Personal Space
Territoriality
Chronemics
Buildings and Spatial Arrangements
Questioning the Work of Pioneers in the Field of Nonverbal Communication
Tips for Improving Nonverbal Communication Skills
Summary
Review Questions
Suggested Activities

Ch. 9 Managing Conflict and Practising Civility Introduction
Sources of Conflict
Differences in Beliefs, Attitudes, and Values
Personality Differences
Incompatible and Conflicting Goals or Roles
Interdependencies
Insufficient or Different Information
Poor Communication
Scarce and Non-distributable Resources and Power Struggles
Stressful Situations
Types of Conflict
Overt Conflict
Covert Conflict
Stages of Conflict
Role of Power in Conflict
Coping Styles
Competing
Accommodating
Avoiding
Compromising
Collaborating
Finding the Right Coping Style
Outcomes of Conflict
Dysfunctional Conflicts
Functional Conflicts
Developing a Civil Workplace
Behaviours Associated with Incivility
Costs of an Uncivil Workplace
Creating a Civil Work Climate
Using the Awareness Wheel to Manage Our Conflicts
Tips for Managing Conflict
Summary
Review Questions
Suggested Activities

Ch. 10 Group Decision-Making: Leadership and Process
Introduction
Guiding the Group through the Process: A Leadership Perspective

Six Steps in Problem Solving
Step 1 Defining and Analyzing the Problem
Step 2 Establishing Criteria for Solutions
Step 3 identifying Possible Solutions
Step 4 Choosing the Best Solution
Step 5 Implementing the Decision
Step 6 Evaluating What Worked

Tips for Improving Group Decision-Making

Summary

Review Questions

Suggested Activities