Includes a glossary, answers to exercises and appendices.

"Everyday Business Writing is for students with an intermediate level of English and can be used in the classroom or for self-study. The book develops written language skills by presenting and practising language and expressions needed for effective communication in business situations.

Everyday Business Writing offers:
essential language and vocabulary presented in context
examples of different written forms including email, letters, reports and memos
useful notes to explain important language points
a variety of practise exercises with answer keys provided
a glossary section at the end of the book with space for translation into your own language.

English for Work is a new series of titles that will provide the language needed in the everyday workplace" (Book Cover).

CONTENTS

Introduction

1. The basics
Beginnings and endings:The writer know each other well — The writers — know each other — The writers do not know each other Basic layout: A standard letter — A memo — A group email

2. Making contact

Messages 1: A first contact from an individual
An acknowledgement — A reply — Chasing up information — A reply

Messages 2: A first contact from a company
A reply — A request for further information — Introducing the company

3. Arrangements
Arranging a visit: An invitation — Replying to an invitation — A confirmation — Sending directions — Chasing up information
Travel arrangements: Arranging an itinerary — Making a booking — Confirming a reservation — Checking travel arrangements
Taking and forwarding messages: Leaving a message — Passing on a message — Forwarding a message — An acknowledgement — An automatic email reply

4. Meetings
Setting up a meeting 1: Suggesting a meeting — Suggesting a date, time and place — Agreeing — Confirming a meeting — An urgent meeting
Setting up a meeting 2: Setting the agenda — Changing the agenda — Negotiating changes — Finalising arrangements
Meeting follow-up: Minutes of a meeting — Suggested amendments — Comments — Thanks

5. Enquiries
Messages 1: A general enquiry — A reply — A further request — A reply — A cover note
Messages 2: Specific enquiries — Advice and recommendations — A request for information — Forwarding a request — Providing details

6. Orders, dealing with problems
Orders: Requesting a quote — a first order — reply — a repeat order Dealing with problems 1: Problems with a schedule — A reply — Damaged goods — A reply
Dealing with problems 2: Unacceptable service — A reply — Misleading information — A reply — Rejecting a complaint

7. Short reports
Providing information: A request for information — A short report — Asking for missing information — Providing further information
Focus on facts and figures: Presenting numbers — Describing trends — Making comparisons — Drawing conclusions

8. Personal messages
Messages 1: Appreciation — Congratulations — A personal announcement — Saying goodbye — Saying thank you — Responding to thanks
Messages 2: Good news — Replying to good news — Bad news —Replying to bad news — A reminder — Replying to a reminder

Glossary

Answers

Appendices
1. Punctuation
2. Dates and times
3. Abbreviations

Intended for student at the intermediate English level whether for in class of independent study.