"Total Business is a three-level business English course for pre-work students and business people wishing to improve their English and their employment prospects. It is also suitable for in-company training.

The 12 modules are divided into:
Business Topics – lessons to teach vocabulary used in the working world
Business Skills – lessons to develop essential communication skills
Learning Strategies – lessons that focus on language learning in the business context

The core lessons offer:
Modern, business-related topics to engage students and involve them in the practice of everyday business An integrated grammar syllabus offering extensive functional practice
Varied activities and learning strategies to motivate and support students in their studies." (Book Cover)

CONTENTS:

Module 1

BUSINESS TOPIC

1.1 World of Work
READING: Training and workshops

LISTENING: What does your job involve?
GRAMMAR: The present simple
GRAMMAR: Adverbs and expressions of frequency
SPEAKING: Work-life balance

BUSINESS SKILLS

1.2 Personal and professional details
VOCABULARY: Meeting people
WRITING: Personal and professional profiles
VOCABULARY: job and work
READING: Employee of the year Award

LEARNING STRATEGIES

1.3 READING: Short texts

Module 2

BUSINESS TOPIC

2.1 Work in progress
LISTENING: New projects
GRAMMAR: The present continuous
READING: Temping is learning
SPEAKING: Temporary jobs
VOCABULARY: Hiring and firing

BUSINESS SKILLS

2.2 Making arrangements
LISTENING: Arranging a meeting
WRITING: Confirming a meeting
GRAMMAR: Prepositions of time: at, in, on
WRITING: Accepting an invitation

LEARNING STRATEGIES

2.3 WRITING: Internal communications (1)

Module 3

BUSINESS TOPIC

3.1 Company biography
READING: The man behind McDonald's
GRAMMAR: The past simple
READING: Company profiles
SPEAKING: Presenting your company

BUSINESS SKILLS

3.2 Company performance
VOCABULARY: What companies do
WRITING: Press release
LISTENING: Company structure
VOCABULARY: Production, sales and share prices
READING: An agency built on proactive processes

LEARNING STRATEGIES

3.3 LISTENING: Short extracts

Module 4

BUSINESS TOPIC

4.1 International Business
READING: Fashion industry crisis after EU import ban
LISTENING: Views on import controls
SPEAKING: Imported goods
GRAMMAR: Modal verbs: can/could and should
READING: business2business: global communication

BUSINESS SKILLS

4.2 Business communications
SPEAKING: On the phone
WRITING: Dealing with complaints
GRAMMAR: will for offers and promises
LISTENING: Telephone messages

LEARNING STRATEGIES

4.3 SPEAKING: Talking about yourself

Module 5

BUSINESS TOPIC

5.1 Career choices
READING: Escaping the rat race
VOCABULARY: Money expressions
GRAMMAR: The present perfect
LISTENING: Career changes

BUSINESS SKILLS

5.2 Achievements and plans
READING: In-company communications
WRITING: Progress reports
SPEAKING: Talking about results
GRAMMAR: going to
LISTENING: Negotiating a bank loan

LEARNING STRATEGIES

5.3 READING: Matching

Module 6

BUSINESS TOPIC

6.1 Business travel
LISTENING: Flight problems
GRAMMAR: Reported speech
READING: No card, no ticket

BUSINESS SKILLS

6.2 Travel arrangements
VOCABULARY: Hotel amenities
WRITING: Booking enquiries
LISTENING: At the hotel
LISTENING: Arranging business travel
SPEAKING: Making a booking
WRITING: Changes to flight details

LEARNING STRATEGIES

6.3 WRITING: Internal communications (2)

Module 7

BUSINESS TOPIC

7.1 Products and services
READING: Smart homes: the future is here
GRAMMAR: Comparatives and superlatives
LISTENING: Hotels of the future
SPEAKING: Customer service questionnaire
READING: Choosing a business school

BUSINESS SKILLS

7.2 Orders and contracts
VOCABULARY: Shapes and sizes
LISTENING: Making an order
SPEAKING: Service providers
LISTENING: Changing ISP
WRITING: ISP contract

LEARNING STRATEGIES

7.3 LISTENING: Telephone conversations; Monologues

Module 8

BUSINESS TOPIC

8.1 Manufacturing processes
READING: Graffiti a problem? Just wash it!
GRAMMAR: The passive
VOCABULARY: Supply and demand
VOCABULARY: Production philosophies
READING: Just-in-Time

BUSINESS SKILLS

8.2 Problems and solutions
LISTENING: Solving problems
READING: Use a Smart Lid
GRAMMAR: when and if
VOCABULARY: Collocations with problem
SPEAKING: We've got a problem

LEARNING STRATEGIES

8.3 SPEAKING: Giving a short talk; Discussing and reaching a decision

Module 9

BUSINESS TOPIC

9.1 The future
READING: Press release from HydroHybrid
GRAMMAR: The future: will for predictions
GRAMMAR: The first conditional
READING: Strategies for the future
LISTENING: A strategy meeting

BUSINESS SKILLS

9.2 Meetings
READING: Tropical storm hits Poland
LISTENING: Crisis meeting
GRAMMAR: will + time clauses
SPEAKING: Brainstorming
LISTENING: Crisis strategy
VOCABULARY: Collocations with meeting
WRITING: Letter of apology

LEARNING STRATEGIES

9.3 READING: Scanning

Module 10

BUSINESS TOPIC

10.1 Career development
READING: Business skills portfolio
GRAMMAR: Relative clauses
LISTENING: Creativity and leadership
VOCABULARY: Describing people
READING: Don't just manage, lead!

BUSINESS SKILLS

10.2 Organising a conference
VOCABULARY: Collocations
LISTENING: What's still to do?
LISTENING: The conference budget
SPEAKING: Small talk
LISTENING: Offers and invitations
WRITING: Replying to an invitation

LEARNING STRATEGIES

10.3 WRITING: Letters and emails

Module 11

BUSINESS TOPIC

11.1 Health and safety
VOCABULARY: Signs
LISTENING: A factory tour
GRAMMAR: Modal verbs: must(n't) and (don't) have to
READING: Why is it dangerous?
VOCABULARY: In your break
VOCABULARY: go, play and do

BUSINESS SKILLS

11.2 Reporting accidents
GRAMMAR: The past simple and past continuous
LISTENING: After the accident
READING: Theme park safety
SPEAKING: Safety suggestions
WRITING: Information leaflet

LEARNING STRATEGIES

11.3 LISTENING: Building vocabulary

Module 12

BUSINESS TOPIC

12.1 The job market
LISTENING: Job satisfaction
GRAMMAR: The second conditional
SPEAKING: Working abroad
READING: Migrant workers
VOCABULARY: Getting a job
SPEAKING: Problems at work

BUSINESS SKILLS

12.2 Job applications
READING: An advertisement
WRITING: A covering letter
LISTENING: A job interview
WRITING: Interview follow-up

LEARNING STRATEGIES

12. READING: Sentence structure; Extracting information

Pairwork and groupwork

Useful expressions

Listening scripts